Aircall

What is Aircall?

Aircall is a cloud phone system, which means your business phone runs over the internet. It handles calls, texts, phone menus and call recording. It works on desktop, iPhone and Android. It connects to more than 250 tools like HubSpot. Plans start at $30 per user per month paid yearly, with at least 3 users.

What does Aircall do?

• Calling: Unlimited calls within the US and Canada on the Essentials plan.
• Texting: SMS works in 14 countries, and picture texts work on US, Canadian and Australian numbers.
• Phone menu: An IVR, or press-1-for-service menu, sends callers to the right place.
• Recording and transcripts: Calls are recorded, and AI writes out what was said.
• Apps everywhere: The phone app runs on desktop, Android and iOS.
• Connections: Over 250 integrations, including HubSpot, Zendesk, Pipedrive and Slack.

How much does Aircall cost?

Aircall offers free access to test the platform before you buy. The lowest paid plan is Essentials at $30 per license per month, billed yearly, with a minimum of 3 users. That makes the lowest bill about $90 a month. Professional is $50 per license per month. AI voice agents are an add-on that starts at $100 a month. Prices were checked on aircall.io in October 2026 and can change.

How can a contractor use Aircall?

• An HVAC company can set a phone menu so callers press 1 for no-cool emergencies and 2 for tune-ups, and each call rings the right person.
• A plumbing office can listen to recorded calls and read the AI transcripts to train new staff on how to book a water heater job.
• An electrical contractor can text a customer from the same business number to confirm tomorrow's arrival window, so the customer knows who is texting.

Aircall pros and cons

Pros

• Calling, texting, phone menus and recording come together in one system.
• Apps on desktop and phones let staff answer from the office or the road.
• Over 250 integrations, with HubSpot and Pipedrive on all plans.

Cons

• You need at least 3 users, so a solo owner pays for seats they do not use.
• Price goes up with each user.
• Salesforce links need the Professional plan or higher.

Who should skip Aircall?

Skip Aircall if you are a one-person shop. The 3-user minimum makes it costly for you. It fits contractors with an office team that takes a lot of customer calls each day and wants recordings, menus and texting in one place.

Aircall alternatives

Aircall is built for office teams with several phone users. If you are smaller, or you care most about call tracking, these phone tools in the same category may fit better.

• CallHippo: pick it if you want a lower starting price per user.
• Quo: pick it if you want a simple business number for calls and texts.
• Nextiva: pick it if you want a full business phone system from one vendor.
• CallRail: pick it if you mainly want to see which ads make your phone ring.

See every option in Phones & Texting.

Questions about Aircall

Does Aircall have a free trial?

Aircall says it offers free access to test the platform before you commit. It does not list a trial length. New accounts also get 100 AI voice agent minutes at sign-up.

How much is Aircall per user?

Essentials is $30 per license per month billed yearly. Professional is $50 per license per month. Both need at least 3 users.

Does Aircall record calls?

Yes. Call recording and AI transcripts are included on the Essentials plan. AI call summaries are tied to the Professional plan.

Is Aircall good for small crews?

It needs at least 3 users, so it fits shops with a small office team. A solo owner may want a phone tool with no user minimum.

Not sure which tool fits your business? Book a free call and we will help you choose.