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General

Why do my text messages to customers get blocked or never delivered?

Almost always because your number is not registered for A2P 10DLC, the carrier system that vets business texting in the United States. Unregistered traffic from a ten-digit business number gets filtered, throttled, or silently dropped, and you rarely get any bounce notice back.

Other common causes: links from public URL shorteners, all-caps or heavy punctuation that trips spam filters, no opt-out language, and blasting the same message to hundreds of numbers from a brand-new number. Register the campaign, use a branded link domain, include STOP language, and warm the number up gradually.

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