Who do I contact about a fake or retaliatory Google review?

Only Google can remove a review, so report it inside your Google Business Profile and then follow up with Business Profile support. Flag it as a policy violation and supply evidence the person was never a customer, such as no matching job number, invoice, or service address.

Removal is not guaranteed and can take a few weeks, so post a short factual public reply within 24 hours: say you cannot locate them in your records and invite them to call the office. Do not argue details or name anyone. Steady new reviews are the real defense, because volume pushes a single bad rating down quickly.

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