A mascot works when you plan to spend years in one market and want recall that outlives your ad budget. A simple, ownable character on the truck, the website, and yard signs gives homeowners something to remember on the day they cannot recall your name.
It backfires when the character is generic clip art, when it crowds the company name off the wrap, or when it fights the premium positioning you are trying to build. Keep the mascot secondary to the name, use it the same way everywhere, and confirm it still reads at a glance in one color.
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