How do I set up appointment reminders that actually reduce no-shows?

Send three touches: a confirmation the moment the appointment is booked, a reminder the evening before with the date and arrival window, and a tech-on-the-way text with the technician name the morning of. Make every one repliable so the homeowner can reschedule instead of ghosting you.

Include the address you have on file so wrong-address problems surface early, and add a one-tap confirm option. If nobody confirms by an hour before the window, route it to the office as a call task rather than sending another text. Confirm-or-reschedule replies are what cut wasted truck rolls, not more reminders.

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