Who is my main point of contact and how do we stay in touch during the month?

You get a dedicated account lead who knows your business, not a rotating support queue or a chatbot. They're your single point of contact for strategy, questions, and reporting, and they pull in the specialists — SEO, paid media, design, content — behind the scenes so you're not managing five people.

Cadence is set to your preference. Most clients get a scheduled monthly strategy review walking through the scorecard and next moves, plus lighter check-ins as things happen. Between meetings we're reachable by email, phone, or a shared channel like Slack for quick calls, and we proactively flag anything time-sensitive — a lead-volume spike before a storm, a Google policy change, an ad account issue — rather than waiting for the monthly call. You should always know who's working on your account and be able to reach them the same day.