How does billing and payment work for your monthly services?

Monthly retainers are billed at the start of each cycle, usually by autopay on card or ACH so nothing lapses and you get one predictable line item. Project work like websites and branding is milestone-based — a deposit to start, the balance at delivery. You get a clean invoice every month showing what was done.

Two things we're deliberate about: ad spend is separate and billed directly by Google or Meta to your own accounts, so there's no markup and you always see exactly what went to media versus management; and there's no long-term lock-in on the ongoing work — it's month-to-month with a short notice period, because we'd rather keep you on results than on a contract. Setup or onboarding fees, when they apply, are disclosed upfront before you sign anything.